Privacy Policy

This website is operated by First Plumb Solutions Ltd, trading as First Plumb Solutions.

First Plumb Solutions is committed to protecting your privacy and handling your personal data responsibly and in line with UK data protection laws. We are the data controller for the personal information collected through this website.

We may collect and process the following personal information when you use our website:

• Name
• Phone number
• Email address
• Address or location details (if provided)
• Any information you submit through our contact form

We only collect information that is necessary to respond to enquiries and provide our plumbing and heating services. We do not collect payment card details through this website.

Your data is collected when you:

• Submit the contact form on our website
• Contact us by phone, WhatsApp or email

We do not collect unnecessary personal data.

We use your personal data to:

• Respond to enquiries and quote requests
• Contact you about the work you have asked us to look at
• Arrange visits, quotes and appointments
• Provide our services and customer support

Our lawful bases for this under UK GDPR are:

• Taking steps at your request before entering into a contract, when you send an enquiry or ask for a quote
• Performing the contract, where you go ahead with a job
• Legitimate interests, for keeping the website secure and filtering spam out of the contact form
• Consent, for the optional analytics cookies described in Section 10

We never sell your data.

Your personal data may be accessed by:

• First Plumb Solutions, who carry out your work
• WAT Websites, who built and maintain this website and act as a data processor on our behalf

WAT Websites may access form submissions for technical support, website maintenance and performance monitoring purposes only.

We do not sell, rent or trade your personal data to third parties.

We will only share your data where necessary, with the service providers that keep the website running, such as hosting, email delivery, spam filtering and analytics services.

Some of these providers process data outside the UK, for example in the United States. Where that happens we rely on safeguards recognised under UK law, such as the UK International Data Transfer Agreement or an adequacy decision.

We may also share data where legally required to do so. All third parties are required to handle your data securely and in compliance with UK GDPR.

We keep enquiry and job records only for as long as we need them to provide our service, deal with any follow-up or warranty questions, and meet our legal and accounting obligations. After that we delete them.

You may request deletion of your data at any time (see Section 9).

We take appropriate security measures to protect your personal information, including:

• Secure hosting and systems
• Limited access to personal data
• Ongoing website maintenance and monitoring

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Receive a copy of the data you gave us in a portable format
• Withdraw consent at any time, for example via the "Cookie settings" link in the footer
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details above and we will respond within one month. If you are unhappy with how we have handled your data, please contact us first so we can put it right.

We use Google Analytics to understand how visitors use our website, for example which pages are most popular. It does not identify you personally. Analytics cookies are only set if you press Accept on our cookie banner; if you decline, no analytics cookies are set or read and we only receive anonymous, cookieless usage signals instead.

• _ga and _ga_ followed by a site code, set by Google Analytics, tell one visitor from another and track a single visit. They expire after 2 years.
• Your cookie choice is remembered on your device for 6 months, then we ask again.

Some pages embed a Google Map of our service area. Google may set its own cookies when you interact with the map.

You can change your choice at any time using the "Cookie settings" link in the footer. Withdrawing consent deletes any Google Analytics cookies already set. You can also manage or delete cookies through your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.