Privacy Policy
Last updated: June 2026
Who we are
First Plumb Solutions Ltd (Reg No: SC803108), 60 Campsie Crescent, Kirkcaldy, KY2 6BY. We are the data controller for the personal information collected through this website. You can reach us at info@firstplumbsolutionslimited.co.uk or 0131 210 0014.
Information we collect
When you contact us through the website, by phone or by email, we collect the details you give us: your name, phone number, email address and the details of your enquiry. We do not collect payment card details through this website.
How we use it
We use your information to respond to your enquiry, provide quotes and carry out the work you ask us to do. Our lawful basis is our legitimate interest in answering and quoting for enquiries, and performing the contract where you go ahead with a job. We never sell your data.
Cookies and analytics
We may use privacy-friendly analytics to understand how the site is used so we can improve it. This does not identify you personally. You can block or delete cookies in your browser settings at any time.
Who we share it with
We only share your details with trusted providers that help us run the business, such as our website hosting and the email service that delivers your enquiry to us. They process data on our instructions and are not allowed to use it for anything else. We may also share information where the law requires it.
How long we keep it
We keep enquiry and job records only for as long as we need them to provide our service, deal with any follow-up or warranty questions, and meet our legal and accounting obligations. After that we delete them.
Your rights
You have the right to ask for access to, correction of, or deletion of your personal data, and to object to or restrict how we use it. To make a request, please get in touch using the details above and we will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.